Terms & Conditions

Welcome to dwv138 ("the Platform", "we", "us", or "our"). These Terms and Conditions ("Terms", "Agreement") constitute a legally binding contract between you ("User", "Player", "you", or "your") and dwv138, governing your access to and use of the dwv138 online sports betting and casino platform, including all associated websites, services, and applications (collectively, the "Services").

By creating an account, depositing funds, placing a bet, or otherwise accessing any part of the dwv138 platform, you expressly acknowledge that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree with any provision contained herein, you must immediately cease use of the Platform and refrain from registering an account.

1. Definitions

For the purposes of these Terms, the following definitions shall apply:

• "Account" means the personal user account created by a Player on the dwv138 platform, through which all transactions, bets, and activities are conducted.
• "Balance" means the total sum of funds (in Indonesian Rupiah, IDR) currently held in a Player's Account, available for betting or withdrawal.
• "Bet" means any wager placed by a Player on a sporting event, casino game, live dealer game, or any other betting product offered through the Platform.
• "Bonus" means any promotional credit, free bet, cashback, or other incentive awarded by dwv138 to a Player, subject to specific terms and conditions outlined in the relevant promotional offer.
• "KYC" (Know Your Customer) means the identity verification process required by dwv138, involving submission of government-issued identification documents, proof of address, and other documentation to confirm the Player's identity and eligibility.
• "Jurisdiction" means the geographic location from which the Player is accessing the Platform. For the purposes of these Terms, all Players are presumed to be residents of Indonesia unless otherwise stated.
• "Self-Exclusion" means a responsible gaming tool allowing a Player to voluntarily close their Account for a specified period, as detailed in our Responsible Gaming policy.
• "Withdrawal" means the process by which a Player transfers funds from their dwv138 Account Balance to their personal bank account or e-wallet.

2. Acceptance of Terms

These Terms constitute the complete and exclusive agreement between you and dwv138 regarding your use of the Platform. By registering an Account, you confirm that:

1. You have read and understood these Terms in their entirety;
2. You are at least 21 years of age;
3. You are not prohibited by law from participating in online gambling activities;
4. All information provided during registration is accurate, complete, and current;
5. You will comply with all applicable local laws and regulations in your jurisdiction;
6. You acknowledge that online gambling carries financial risk and you accept full responsibility for all bets placed through your Account.

These Terms apply to all aspects of your interaction with dwv138, including but not limited to sports betting (bandar bola), live casino games, slot games, togel (Indonesia's traditional numbers lottery), and all other products offered through the Platform.

3. Eligibility Requirements

3.1 Age Restriction

You must be at least 21 years of age to register an Account or place a bet on dwv138. We enforce this restriction rigorously in accordance with international responsible gaming standards and Indonesian legal norms. Any Account found to be operated by a person under 21 years of age will be immediately suspended, all pending bets voided, and all funds in the Account returned to the deposit source after deduction of administrative fees.

3.2 Jurisdiction and Legal Compliance

dwv138 operates under an international offshore gaming license and does not hold a license issued by the Indonesian government. Online gambling is subject to legal restrictions in Indonesia. By using this Platform, you warrant that:

• You have independently researched and understood the legal status of online gambling in your jurisdiction;
• You are accessing the Platform voluntarily and at your own risk;
• You will not hold dwv138 liable for any legal consequences arising from your use of the Services in violation of applicable local laws.

3.3 One Account Per Person

You are permitted to hold only one Account on dwv138. Duplicate accounts, multi-accounting, or the use of false identities are strictly prohibited and constitute grounds for immediate Account closure, forfeiture of all balances, and permanent ban from the Platform.

3.4 Restricted Persons

The following categories of persons are prohibited from registering or using the Platform:

• Persons under 21 years of age;
• Employees, officers, directors, or contractors of dwv138 or its affiliated companies;
• Immediate family members of dwv138 employees (spouses, parents, children, siblings);
• Persons who have previously been banned or self-excluded from the Platform;
• Persons residing in jurisdictions where online gambling is explicitly prohibited by law (if such prohibition is enforceable against offshore operators);
• Persons acting on behalf of others or using another person's payment methods without authorization.

4. Account Registration and Security

4.1 Registration Process

To create an Account, you must provide accurate and complete information, including your full legal name, date of birth, residential address, email address, and mobile phone number. You agree to notify dwv138 immediately of any changes to this information via the Account settings panel or by contacting support at [email protected].

4.2 Username and Password Security

You are solely responsible for maintaining the confidentiality of your Account username and password. You must not share these credentials with any third party. Any activity conducted through your Account will be deemed to have been authorized by you. If you suspect unauthorized access to your Account, you must notify dwv138 immediately by contacting our support team.

4.3 Know Your Customer (KYC) Verification

Before processing your first withdrawal, dwv138 requires completion of a KYC verification process. You will be asked to submit:

• A clear, legible copy of a government-issued photo identification document (Indonesian KTP, passport, or driver's license);
• Proof of residence dated within the last 3 months (utility bill, bank statement, or government correspondence showing your name and address);
• Proof of ownership of the payment method used for deposits (bank statement or screenshot showing your name and account number matching the deposit source).

Failure to complete KYC verification within 30 days of the first withdrawal request may result in temporary suspension of withdrawal privileges until verification is completed. All documents are processed in accordance with our Privacy Policy and are stored securely using bank-grade encryption.

4.4 Account Suspension by User

You may request temporary Account suspension or permanent closure at any time by contacting support. For responsible gaming self-exclusion options, please refer to our Responsible Gaming page.

5. Deposits and Withdrawals

5.1 Accepted Payment Methods

dwv138 accepts deposits and processes withdrawals exclusively in Indonesian Rupiah (IDR). Supported payment channels include:

• Bank Transfers: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), Bank Permata, Bank Danamon
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja

Minimum deposit: Rp 10,000. Maximum deposit per transaction varies by payment method and Account tier; contact support for current limits. Deposits are typically credited to your Account Balance within 5 minutes for bank transfers and instantly for e-wallet top-ups.

5.2 Withdrawal Policy

Withdrawals may only be processed to a payment method registered in your own name. Third-party withdrawals are strictly prohibited. Minimum withdrawal: Rp 50,000. Standard processing time is under 5 minutes for verified Accounts during business hours (WIB, UTC+7). Withdrawals requested during peak periods or outside business hours may take up to 24 hours.

All withdrawals are subject to successful KYC verification. dwv138 reserves the right to request additional documentation if suspicious activity is detected.

5.3 Anti-Money Laundering (AML) Compliance

In accordance with international AML standards, dwv138 requires that deposited funds be turned over (wagered) at least 1x before withdrawal. Accounts that deposit and immediately request withdrawal without placing bets may be flagged for manual review and subject to a 10% administrative fee deduction.

5.4 Currency and Conversion

All transactions on dwv138 are conducted in Indonesian Rupiah (IDR). There are no hidden currency conversion fees. The Platform does not accept deposits or withdrawals in foreign currencies.

6. Betting Rules and Regulations

6.1 Placing Bets

All bets placed on dwv138 are final once confirmed. You are responsible for ensuring that your bet details (stake amount, selection, odds) are correct before confirming. dwv138 will not honor requests to cancel or amend confirmed bets except in cases of obvious technical error.

6.2 Bet Acceptance

dwv138 reserves the right to refuse or limit any bet at any time, particularly in cases where:

• The bet is suspected to be part of coordinated syndicate activity;
• The Account holder is suspected of exploiting technical errors or system vulnerabilities;
• The stake amount exceeds the maximum limit for the selected market;
• The event has already commenced (for pre-match bets).

6.3 Odds and Settlement

All odds displayed on the dwv138 platform are subject to change in real-time based on market movements. The odds at the time of bet confirmation are the odds that will be used for settlement. Bets are settled based on official results provided by our authorised data providers. In cases of disputed results, dwv138's decision is final.

6.4 Voided Events

If a sporting event is postponed, cancelled, or abandoned, bets will be settled according to standard industry rules. Generally, bets on abandoned matches are voided and stakes returned, unless the event has progressed beyond a threshold point (e.g., 90 minutes in football, 5 innings in baseball) as specified in the individual sport's rules.

6.5 Live Betting

Live (in-play) betting is subject to acceptance delays due to real-time score changes. dwv138 reserves the right to reject live bets if the event status has changed materially between the time you submitted the bet and the time it reached our servers.

6.6 Parlay and Mix Parlay Rules

Mix parlay (accumulator) bets combine multiple selections into a single bet. All selections must win for the parlay to be successful. If any selection is voided, the parlay is recalculated with the remaining selections, and odds are adjusted accordingly.

7. Bonuses and Promotions

7.1 Bonus Terms

All bonuses, free bets, cashback offers, and promotional credits awarded by dwv138 are subject to specific terms and conditions outlined in the individual promotional offer. These terms include wagering requirements, eligible games, maximum bet limits, expiry dates, and withdrawal restrictions.

7.2 Wagering Requirements

Unless otherwise stated, all bonus funds must be wagered a specified number of times (typically 5x to 30x, depending on the promotion) before they can be withdrawn as cash. Wagering contributions vary by game type: slots typically contribute 100%, live casino games may contribute 10-20%, and sports bets contribute based on odds (e.g., only bets placed at odds of 1.50 or higher may contribute).

7.3 Bonus Abuse

dwv138 reserves the right to void bonuses, confiscate winnings, and close Accounts if bonus abuse is detected. Prohibited activities include:

• Creating multiple Accounts to claim the same bonus multiple times;
• Coordinating with other players to exploit promotional offers;
• Using betting strategies designed solely to meet wagering requirements with minimal risk (e.g., opposite-side betting on roulette);
• Withdrawing funds immediately after meeting the minimum wagering requirement without genuine gameplay.

7.4 Promotional Changes

dwv138 reserves the right to modify, suspend, or cancel any promotional offer at any time without prior notice. Active bonuses may be forfeited if you request a withdrawal before completing wagering requirements, unless the promotion terms explicitly allow partial withdrawal.

8. Prohibited Activities

The following activities are strictly prohibited and constitute grounds for immediate Account suspension, forfeiture of all balances, and potential legal action:

• Fraud and Identity Theft: Using false identification, stolen payment methods, or impersonating another person;
• Multi-Accounting: Creating or operating more than one Account;
• Collusion: Coordinating with other players to gain an unfair advantage, particularly in poker or competitive betting markets;
• Bonus Abuse: As defined in Section 7.3;
• Automated Betting: Using bots, scripts, or automated software to place bets;
• Exploiting Technical Errors: Knowingly exploiting system vulnerabilities, incorrect odds, or delayed results;
• Money Laundering: Using the Platform to launder funds or facilitate illegal financial transactions;
• Chargebacks: Initiating a chargeback or payment dispute after depositing funds and placing bets. Chargebacks are considered fraudulent and result in permanent ban;
• Abusive Behavior: Engaging in harassment, threats, or abusive language toward dwv138 staff or other players.

9. Limitations of Liability

9.1 Platform Availability

dwv138 makes reasonable efforts to ensure the Platform is available 24/7, but we do not guarantee uninterrupted access. The Platform may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control. dwv138 is not liable for any losses resulting from Platform downtime.

9.2 Data Accuracy

While we strive to provide accurate odds, results, and game information, dwv138 does not guarantee the accuracy or completeness of any data displayed on the Platform. In cases of obvious error (e.g., incorrect odds displayed due to system malfunction), dwv138 reserves the right to void affected bets.

9.3 Third-Party Services

The Platform integrates third-party game providers (Pragmatic Play, Evolution Gaming, Microgaming, etc.) and payment processors. dwv138 is not responsible for the performance, availability, or fairness of third-party services. Disputes arising from third-party games are subject to the terms and conditions of the respective provider.

9.4 Financial Loss

Online gambling involves financial risk. You acknowledge that you may lose money and that dwv138 is not responsible for any losses incurred through your use of the Platform. You should never wager more than you can afford to lose. For responsible gaming support, visit our Responsible Gaming page.

9.5 Maximum Liability

In no event shall dwv138's total liability to you for all claims arising out of or related to your use of the Platform exceed the total amount deposited into your Account during the 90-day period immediately preceding the event giving rise to the claim.

10. Account Suspension and Closure

10.1 Suspension by dwv138

dwv138 reserves the right to suspend or close any Account at any time, with or without notice, if:

• You breach any provision of these Terms;
• We suspect fraudulent, illegal, or abusive activity;
• We are required to do so by law or regulatory authority;
• Your Account remains inactive (no login or betting activity) for more than 12 consecutive months.

In cases of Account closure for breach of Terms, dwv138 reserves the right to forfeit all balances, void all pending bets, and retain any bonus funds or winnings derived from prohibited activities.

10.2 Voluntary Closure

You may request Account closure at any time by contacting support. Any remaining balance in your Account will be returned to your registered bank account or e-wallet after deduction of any applicable fees and completion of KYC verification. Voluntary closure requests are typically processed within 48 hours.

10.3 Self-Exclusion

If you believe you are developing a gambling problem, we strongly encourage you to use our self-exclusion tools. Self-exclusion periods range from 6 months to permanent closure. During a self-exclusion period, you will not be able to access your Account, deposit funds, or place bets. For more information, visit our Responsible Gaming page.

11. Dispute Resolution

11.1 Informal Resolution

If you have a complaint or dispute regarding any aspect of the Platform, you must first contact our support team at [email protected] with a detailed description of the issue. We will investigate and respond within 7 business days.

11.2 Formal Complaints

If the issue remains unresolved after initial contact, you may escalate your complaint by submitting a formal written complaint to the same email address, marked "Formal Complaint". We will conduct a thorough review and provide a final decision within 14 business days.

11.3 Finality of Decision

The decision of dwv138 following a formal complaint is final and binding. By using the Platform, you agree to waive your right to pursue legal action in any court or tribunal for disputes that can be resolved through our internal complaint process.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which dwv138 holds its international gaming license. Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

You acknowledge that dwv138 operates as an offshore platform and that Indonesian law may not apply to disputes between you and dwv138. You waive any right to bring claims against dwv138 in Indonesian courts or regulatory bodies.

13. Amendments to Terms

dwv138 reserves the right to amend, modify, or update these Terms at any time. We will notify registered users of material changes via email or by posting a notice on the Platform. Continued use of the Platform after such notification constitutes your acceptance of the amended Terms.

It is your responsibility to review these Terms periodically. The "Last Updated" date at the top of this document indicates when the most recent changes were made.

14. Contact Information

If you have any questions, concerns, or feedback regarding these Terms or any aspect of the dwv138 platform, please contact our support team:

• Email: [email protected]
• Support Hours: 24/7 (WIB, UTC+7)
• Average Response Time: Under 2 hours during business hours

For privacy-related inquiries, please refer to our Privacy Policy. For responsible gaming support, please visit our Responsible Gaming page.

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Acknowledgment: By clicking "I Agree" during registration or by continuing to use the dwv138 platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions in their entirety, together with our Privacy Policy and Responsible Gaming policy.